1) How does Desired Email keep my business safe?

Desired Email runs on a closed network that blocks harmful files before they can cause trouble. All messages are encrypted, and the To and From fields as well as the Subject line are encoded to add extra protection. We never see or access your emails, so your team and your clients stay private and secure.

2) How do you reduce spam and clutter?

You decide who can message you and what they can send, which stops junk at the door. Auto sorting groups messages by sender so your team can find what matters fast. This keeps your inbox clean, easier to manage, and organized.

3) Is it affordable and can it grow with us?

Yes, it is budget friendly and built to scale as you grow. You can add users and storage without switching systems or losing data. This saves money by cutting extra tools and lowering risk.

1) How does Desired Email protect our donors and staff?

We block harmful files and encrypt every message so your data stays private. The To and From fields as well as the Subject line are encoded to help protect identities and reduce risk. This gives donors, volunteers, and staff peace of mind.

2) Can Desired Email help us stay organized and compliant?

Yes, sender controls and auto sorting keep your inbox tidy and safer to manage. We support HIPAA and PCI-DSS standards so you can handle sensitive data with care. This helps you follow the rules while keeping work moving.

3) Is Desired Email budget friendly?

Yes, pricing is clear and grows with your mission. Plans come in levels so you pay for what you need now and can upgrade later. This helps you plan costs and stay in control as your needs change.

1) How does Desired Email keep my family safe?

Our closed network blocks harmful files before they can run. Messages are encrypted, and you control who can contact you to keep unwanted messages out. This helps protect your family’s privacy every day.

2) Does Desired Email reduce spam and cyberbullying?

Yes, you set who can message you and what they can send, which cuts spam and unwanted contact. Eliminating unwanted messages means fewer chances for bullying and scams. This gives you more control and peace of mind.

3) Is Desired Email affordable?

Yes, plans are low cost. You can add more storage or accounts as your needs change. This makes it easy to grow without stress.

1) What is Desired Email?

It is a private, secure email service that fixes the problems of old email. You get control over who can contact you, strong privacy, and no ads. We never see or access your emails, so your messages stay yours.

2) How is Desired Email different from free email?

Many free services sell data and show ads, which creates risk and distraction. We do not sell your data and we do not run ads, so your inbox stays cleaner. You get privacy first and tools that put you in control.

3) Who started Desired Email and why?

Desired Email started in 2019 when John Keller and Steven Moher saw how spam, malware, and weak privacy were hurting people. They built a system that puts safety and user control first. In 2023, Lex Viera joined to lead sales and marketing so more people can use it. This mission guides every feature we make.Read the story in About → Founders and About → Company History.

1) How do I contact support?

Email us at support@desiredemail.com regarding any issues. If you have feature suggestions or find a bug, please contact us so we can make things better. We are always here to support you, and we truly appreciate every opportunity to help make your experience with Desired Email outstanding.

2) How fast does Desired Email reply?

We aim to reply within 24 to 48 hours for most questions. Some issues may take longer if research is needed, but we will keep you updated. Our goal is to help you quickly, share accurate information, and make everything easy for you to understand.

3) What if I need help after hours?

You can email us anytime, day or night, and we will reply as soon as we can. You also have 24/7 access to a searchable knowledge base for quick answers. This gives you immediate help right away and personal follow up when our team is back online.

1) Will my device work with Desired Email?

Desired Email is designed for modern browsers that support our security features (HTML5 and JavaScript ES6).

2) Why do these specs matter?

These systems enable the speed, privacy, and security features we use. With them, most people get a smooth and safe experience. This also helps keep the platform stable for everyone.

3) What if my system is not supported?

You may not be able to use Desired Email on that device.

1) What payment methods can I use?

We offer many payment options so you can choose what works best for you. Pay with credit or debit cards (Visa, Mastercard, Discover, American Express), digital wallets (Apple Pay, Google Pay, Cash App Pay, Link by Stripe), or ACH Direct Debit. More choices save time, reduce hassle, and let you check out the way you like on your phone or computer. Every payment is processed safely through Stripe, so you stay protected.

2) Can I pay monthly or yearly?

You can choose monthly or yearly, whatever fits your life and budget best. A Primary Account is $13.50 per month or $108 per year. Dependent and Portal Accounts are $9 per month or $72 per year.

Renewal is simple for both monthly and yearly plans. Because our costs are lower with yearly plans, we pass those savings on to you. A yearly plan is one easy renewal, simple to plan ahead, and offers a significantly lower price over the year.

3) Is my payment information safe?

Yes. We use Stripe Checkout and follow PCI rules to protect your payment data. Desired Email does not store your card number on our servers. Your information is protected when it is sent and when it is stored, so you can subscribe with confidence.

1) What plans can I choose from?

Primary gives you 6 GB of storage and full control features. Dependent gives 4 GB and links to a Primary account. Portal gives 2 GB for working with up to 100 contacts. See details in About → Subscriptions.

2) Can I add more storage or contacts?

Yes, you can add storage in small steps and add more portal capacity as you grow. This lets you scale without changing your setup. It is simple and predictable.

3) Why pay for email?

You get privacy, control, and no ads, which makes your inbox safer and quieter. Free services can sell data and show ads, which may put your privacy at risk. Paying a small amount helps protect what matters most.

1) Why donate to Desired Email?

Donations help us build features that keep people safe, private, and in control. Your support speeds up development and helps us serve more users at a fair price. It is a direct way to make email better for everyone.

2) Are donations tax deductible?

No, Desired Email is a for profit company, so donations are not tax deductible. Your support still makes a real difference in the tools we can deliver. We are grateful for every gift.

3) How do I donate?

Open the Donations tab and follow the steps. The process is quick and simple, and you can complete it in a few minutes. Thank you for supporting safer and more private communication.

1) Why join Desired Email?

Set your own schedule, share a safer email, and grow with easy to use tools, step by step training, and real support. You work with us, not for us, which means real flexibility and help when you need it. See what we do in About → Welcome and About → How We Protect You.

2) How and when do I get paid?

You earn commissions, and if you build a team, you can also earn overrides. Payouts follow a steady schedule with direct deposit available so you can plan with confidence. No income guarantees; pay plan available by request.

3) How fast can I start and what do I get on day one?

Most people start within a week and sometimes sooner. We give you the all the tools you need to succeed for FREE. You get a personal landing page, a operating account, training, and a private back office.